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Explore the Customer Insights Course Catalog
University of Illinois Urbana-Champaign
Skills you'll gain: Customer Insights, Design Thinking, New Product Development, Product Development, Customer Analysis, Consumer Behaviour, User Research, Customer Engagement, Persona Development, Market Research, Process Mapping, User Experience, Qualitative Research, Ideation, Analysis, Needs Assessment
University of Illinois Urbana-Champaign
Skills you'll gain: New Product Development, Product Development, Design Thinking, Market Research, Quantitative Research, Customer Insights, User Research, Consumer Behaviour, Market Analysis, Target Market, Forecasting, Innovation, Data-Driven Decision-Making
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
Starweaver
Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Loyalty Programs, Customer Analysis, Customer Data Management, Customer Insights, Process Mapping, Customer Engagement, Customer Service, Business Strategies, Customer Success Management, Customer Retention, User Experience, Target Audience, Customer Communications Management, Marketing Strategies, Data-Driven Decision-Making, Technology Strategies, Business Technologies, Scalability
Skills you'll gain: Customer Insights, Digital Marketing, Customer Analysis, Marketing Strategies, Marketing Planning, Content Marketing, Social Media Marketing, Marketing Effectiveness, Marketing Channel, Email Marketing, Marketing Communications, Target Audience, Persona Development, Marketing Analytics, E-Commerce, Search Engine Optimization
University of Pennsylvania
Skills you'll gain: Descriptive Analytics, Data-Driven Decision-Making, Marketing Analytics, Predictive Analytics, Customer Insights, Customer Analysis, Business Analytics, Analytics, Marketing, Data Collection, Marketing Strategies, Data Analysis, Market Research, Regression Analysis, Consumer Behaviour
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
- Status: AI skills
Microsoft
Skills you'll gain: Data Storytelling, Dashboard, Excel Formulas, Extract, Transform, Load, Power BI, Data Analysis Expressions (DAX), Microsoft Excel, Data Modeling, Data-Driven Decision-Making, Star Schema, Data Analysis, Data Presentation, Data Visualization Software, Microsoft Power Platform, Data Integrity, Spreadsheet Software, Data Validation, Data Transformation, Data Cleansing, Data Visualization
University of Pennsylvania
Skills you'll gain: Growth Strategies, Key Performance Indicators (KPIs), Entrepreneurial Finance, Entrepreneurship, Digital Marketing, Performance Measurement, Business Valuation, Customer Acquisition Management, Peer Review, Branding, Lean Methodologies, Business Metrics, Marketing Strategies, Financial Analysis, Presentations, Team Building, Ideation, Private Equity, Target Market, New Product Development
Skills you'll gain: Data Storytelling, Marketing Automation, Web Analytics, Marketing Effectiveness, Marketing Analytics, Customer Insights, Digital Marketing, Market Analysis, Google Analytics, Social Media Marketing, Customer Analysis, Search Engine Marketing, Advertising Campaigns, Marketing Strategies, Social Media Strategy, Performance Reporting, Search Engine Optimization, Marketing Planning, Predictive Analytics, MarTech
- Status: New
Vanderbilt University
Skills you'll gain: Data Storytelling, Data Presentation, ChatGPT, Excel Macros, Excel Formulas, Microsoft Excel, Data Visualization, Data Analysis, Presentations, Generative AI, Artificial Intelligence, Data Cleansing, Data Integration, Productivity Software, Data Transformation, Data Validation, Exploratory Data Analysis, Creative Thinking, Creativity, Natural Language Processing
- Status: New
Vanderbilt University
Skills you'll gain: ChatGPT, Calendar Management, Organizational Skills, Generative AI, Artificial Intelligence, Gmail, HubSpot CRM, Business Process Automation, Google Workspace, Google Sheets, Workflow Management, Data Integration, Automation, Creative Thinking, Creativity, Google Docs, Customer Communications Management, Data Processing, Customer Inquiries, Real Time Data
Customer Insights learners also search
In summary, here are 10 of our most popular customer insights courses
- Customer Insights: New Product Development Orientation:Â University of Illinois Urbana-Champaign
- Customer Insights: Quantitative Techniques:Â University of Illinois Urbana-Champaign
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- Customer Relationship Management:Â Starweaver
- Customer Understanding and Digital Marketing Channels:Â Unilever
- Customer Analytics:Â University of Pennsylvania
- Customer Service Fundamentals:Â Knowledge Accelerators
- Microsoft Power BI Data Analyst:Â Microsoft
- Entrepreneurship:Â University of Pennsylvania
- Unilever Digital Marketing Analyst:Â Unilever