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Results for "customer intelligence"
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Selling Techniques, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
University of Pennsylvania
Skills you'll gain: Descriptive Analytics, Data-Driven Decision-Making, Marketing Analytics, Predictive Analytics, Customer Insights, Customer Analysis, Business Analytics, Analytics, Marketing, Data Collection, Marketing Strategies, Data Analysis, Market Research, Regression Analysis, Consumer Behaviour
Skills you'll gain: ChatGPT, Generative AI, IBM Cloud, Software Development Tools, Image Analysis, Technical Communication, Natural Language Processing
Multiple educators
Skills you'll gain: Unsupervised Learning, Supervised Learning, Artificial Intelligence and Machine Learning (AI/ML), Classification And Regression Tree (CART), Machine Learning Algorithms, Machine Learning, Jupyter, Applied Machine Learning, Data Ethics, Decision Tree Learning, Tensorflow, Scikit Learn (Machine Learning Library), NumPy, Predictive Modeling, Deep Learning, Artificial Intelligence, Reinforcement Learning, Random Forest Algorithm, Feature Engineering, Python Programming
Skills you'll gain: Artificial Intelligence, Generative AI, Data Ethics, Artificial Intelligence and Machine Learning (AI/ML), Deep Learning, Artificial Neural Networks, Governance, Machine Learning, Business Transformation, Ethical Standards And Conduct, Computer Vision, Emerging Technologies, Natural Language Processing
Skills you'll gain: Cyber Threat Hunting, Incident Response, IT Service Management, Identity and Access Management, Cloud Computing, Governance Risk Management and Compliance, Information Technology Infrastructure Library, Endpoint Security, Malware Protection, Penetration Testing, Linux, Computer Security Incident Management, Database Management, Network Security, Networking Hardware, TCP/IP, Cybersecurity, Cyber Threat Intelligence, Interviewing Skills, Cyber Security Assessment
Skills you'll gain: Dashboard, Data Storytelling, Data Warehousing, SQL, Data Presentation, Database Design, Data Visualization, MySQL, Presentations, Descriptive Statistics, Extract, Transform, Load, Business Intelligence, Data Visualization Software, Tableau Software, Stored Procedure, Interactive Data Visualization, Regression Analysis, Data-Driven Decision-Making, Excel Formulas, Microsoft Excel
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Strategic Marketing
- Status: AI skills
Microsoft
Skills you'll gain: Data Storytelling, Dashboard, Excel Formulas, Extract, Transform, Load, Power BI, Data Analysis Expressions (DAX), Microsoft Excel, Data Modeling, Data-Driven Decision-Making, Star Schema, Data Analysis, Data Presentation, Data Visualization Software, Microsoft Power Platform, Data Integrity, Spreadsheet Software, Data Validation, Data Transformation, Data Cleansing, Data Visualization
Stanford University
Skills you'll gain: Feature Engineering, Pharmaceuticals, Data Ethics, Clinical Data Management, Health Systems, Healthcare Industry Knowledge, Unstructured Data, Data Mining, Health Care, Applied Machine Learning, Electronic Medical Record, Machine Learning Algorithms, Machine Learning, Data Collection, Health Care Administration, Artificial Neural Networks, Medicare, Quality Improvement, Health Care Procedure and Regulation, Artificial Intelligence
Skills you'll gain: Data Mining, Artificial Intelligence, Generative AI, Data Ethics, Artificial Intelligence and Machine Learning (AI/ML), Big Data, Information Architecture, Strategic Decision-Making, Cloud Computing, Data Analysis, Data Science, Deep Learning, Digital Transformation, Data Strategy, Data-Driven Decision-Making, Artificial Neural Networks, Business Strategy, Business Process Automation, Technology Strategies, Business Logic
In summary, here are 10 of our most popular customer intelligence courses
- CVS Health Call Center Customer Service:Â CVS Health
- Customer Service Fundamentals:Â Knowledge Accelerators
- Customer Analytics:Â University of Pennsylvania
- Generative AI: Prompt Engineering Basics:Â IBM
- Machine Learning:Â DeepLearning.AI
- Introduction to Artificial Intelligence (AI):Â IBM
- IBM Cybersecurity Analyst:Â IBM
- IBM Business Intelligence (BI) Analyst:Â IBM
- Improving Customer Retention:Â Coursera Instructor Network
- Microsoft Power BI Data Analyst:Â Microsoft