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Results for "customer-driven innovation"
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Selling Techniques, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge
University of Illinois Urbana-Champaign
Skills you'll gain: Strategic Decision-Making, Innovation, Creativity, Team Management, Creative Thinking, Value Propositions, Entrepreneurship, Creative Problem-Solving, Technology Strategies, Strategic Thinking, Brainstorming, Presentations, Business Modeling, Go To Market Strategy, Business Planning, Collaboration, New Business Development, Ideation, New Product Development, Market Opportunities
University of Virginia
Skills you'll gain: Design Thinking, Creative Problem-Solving, Ideation, Innovation, Creativity, Strategic Thinking, Human Centered Design, Storytelling, Empathy, Leadership
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
Skills you'll gain: Spreadsheet Software, Dashboard, Stakeholder Management, Data-Driven Decision-Making, Data Analysis, Analytical Skills, Data Presentation, Business Analysis, Quantitative Research
- Status: Free
Erasmus University Rotterdam
Skills you'll gain: Innovation, New Product Development, Ideation, Process Development, Design Thinking, Product Management, Product Lifecycle Management, Team Management, Business Strategy, Leadership, Lean Methodologies, Strategic Decision-Making
- Status: Free
The University of Sydney
Skills you'll gain: Design Thinking, Human Centered Design, Innovation, Brainstorming, Prototyping, Ideation, Design Strategies, User Experience Design, Product Development, Design, Usability Testing, User Feedback
- Status: AI skills
Microsoft
Skills you'll gain: Data Storytelling, Dashboard, Excel Formulas, Extract, Transform, Load, Power BI, Data Analysis Expressions (DAX), Microsoft Excel, Data Modeling, Data-Driven Decision-Making, Star Schema, Data Analysis, Data Presentation, Data Visualization Software, Microsoft Power Platform, Data Integrity, Spreadsheet Software, Data Validation, Data Transformation, Data Cleansing, Data Visualization
Skills you'll gain: Artificial Intelligence, Generative AI, Data Ethics, Artificial Intelligence and Machine Learning (AI/ML), Deep Learning, Artificial Neural Networks, Governance, Machine Learning, Business Transformation, Ethical Standards And Conduct, Computer Vision, Emerging Technologies, Natural Language Processing
Skills you'll gain: Analytics, Business Analytics, Data Analysis, Data-Driven Decision-Making, Business Intelligence, Big Data, Data Storytelling, Data Science, Statistical Analysis, Exploratory Data Analysis, Data Visualization Software, Data Processing
Multiple educators
Skills you'll gain: Unsupervised Learning, Supervised Learning, Artificial Intelligence and Machine Learning (AI/ML), Classification And Regression Tree (CART), Machine Learning Algorithms, Machine Learning, Jupyter, Applied Machine Learning, Data Ethics, Decision Tree Learning, Tensorflow, Scikit Learn (Machine Learning Library), NumPy, Predictive Modeling, Deep Learning, Artificial Intelligence, Reinforcement Learning, Random Forest Algorithm, Feature Engineering, Python Programming
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
In summary, here are 10 of our most popular customer-driven innovation courses
- CVS Health Call Center Customer Service: CVS Health
- Innovation: From Creativity to Entrepreneurship: University of Illinois Urbana-Champaign
- Design Thinking for Innovation: University of Virginia
- Customer Service Fundamentals: Knowledge Accelerators
- Ask Questions to Make Data-Driven Decisions: Google
- Innovation Management: Erasmus University Rotterdam
- Innovation Through Design: Think, Make, Break, Repeat: The University of Sydney
- Microsoft Power BI Data Analyst: Microsoft
- Introduction to Artificial Intelligence (AI): IBM
- Data-driven Decision Making: PwC