Ce cours explique comment profiter au mieux de l'assistance Google Cloud. Vous y dĆ©couvrirez les diffĆ©rents services d'assistance proposĆ©s par Google Cloud Customer Care. Vous apprendrez Ć©galement Ć crĆ©er et gĆ©rer des demandes d'assistance, Ć consulter les problĆØmes connus affectant les services Google Cloud et Ć communiquer efficacement avec les ingĆ©nieurs de l'assistance. Vous vous familiariserez avec les diffĆ©rents niveaux de prioritĆ© associĆ©s aux demandes et les objectifs de niveau de service (SLO). Vous comprendrez mieux les Ć©tats des demandes d'assistance et saurez comment en escalader une si nĆ©cessaire.
Google Cloud Customer Care Fundamentals - EspaƱol
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Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
1 hour to complete
Flexible schedule
Learn at your own pace
What you'll learn
Identificar los pasos del ciclo de vida de un caso de asistencia.
Identificar los problemas conocidos que afectan los servicios de Google Cloud.
Diferenciar los niveles de asistencia que ofrece el equipo de AtenciĆ³n al cliente de Google Cloud.
Crear, administrar y visualizar casos de asistencia.
Details to know
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Assessments
3 assignments
Taught in Spanish
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There are 4 modules in this course
Presentar el curso y definir los objetivos de aprendizaje.
What's included
1 video
En este mĆ³dulo, se presentan las opciones de Asistencia premium, mejorada y estĆ”ndar del Customer Care Portfolio en el primer video. En el segundo video se conversa sobre las prĆ”cticas recomendadas para obtener un archivo de registro y se muestra cĆ³mo hacerlo quitando la informaciĆ³n personal. La actividad final es una verificaciĆ³n de conocimientos.
What's included
3 videos1 assignment
En este mĆ³dulo, se demuestra cĆ³mo iniciar un caso de asistencia en el nivel de prioridad adecuado y se explica cĆ³mo el equipo de atenciĆ³n al cliente trabaja para resolver los tickets despuĆ©s de crearlos, asĆ como si es apropiado derivar un caso.
What's included
3 videos1 assignment
En el primer video de este mĆ³dulo, se explica lo que sucede luego de que el equipo de AtenciĆ³n al cliente identifica una soluciĆ³n, seguido de una verificaciĆ³n de conocimientos. La actividad final es un archivo en formato PDF en el que se enumeran recursos adicionales sobre las prioridades, los estados, las descripciones y mĆ”s informaciĆ³n sobre los casos que no se incluyen en los videos de este curso.
What's included
1 video1 reading1 assignment
Instructor
Offered by
Recommended if you're interested in Cloud Computing
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Frequently asked questions
Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.
If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. Youāll be able to submit assignments once the session starts.
Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. Youāll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.
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